Cancellation Policy

Craniosacral Therapy & Reiki Transformative Sessions

Advance Notice Requirements

  • 48 hours or more: Full refund available

  • 24-48 hours: 50% refund of session fee

  • Less than 24 hours: No refund available

  • No-show: No refund available

Policy Details

Due to the specialized nature of our healing work and limited appointment availability, we require advance notice for cancellations to accommodate other clients who may be waiting for appointments.

Cancellations with 48+ hours notice: You will receive a full refund or may reschedule without penalty.

Cancellations with 24-48 hours notice: A 50% refund will be provided. This partial refund policy helps offset the scheduling challenges and lost opportunity to serve other clients.

Cancellations with less than 24 hours notice: No refund will be issued due to the short notice and inability to fill the appointment slot.

No-shows: If you do not arrive for your scheduled appointment and have not provided any notice, no refund will be issued.

Rescheduling

We encourage rescheduling over cancellation when possible. Appointments may be rescheduled without penalty when 48+ hours notice is provided. After 48 hours has passed the scheduling system will no longer allow you to change your appointment and you risk loosing your spot and refund.

Emergency Circumstances

We understand that true emergencies occur. In cases of sudden illness, family emergencies, or unforeseen circumstances beyond your control, please contact us as soon as possible to discuss your situation.

How to Cancel/Reschedule in Emergency

  • Email: mountainhollowmedicinals@gmail.com
    *note: rescheduling through email poses a risk of scheduling mishaps and emails that go unseen. We rely heavily on the accuracy of our scheduling system to keep everyone on the same page. We cannot guarantee your sessions will be set up properly just by communicating via email. By using email communication you are agreeing to that risk and awareness.

Payment and Refunds

Refunds will be processed within [5-14 business days] to your original payment method.